Privacy Notice

Personal information that you provide to us, such as when using the contact form on our website, including your name, email address, other contact details, and your language of preference;

Information that you provide us related to your business and growth objectives will be provided with your consent to facilitate introductions to EDC’s federal, and provincial and industry partners to help you grow your business.

Banking information to process payments and other transactions. In some circumstances, information is shared with counterparties and their respective banks in relation to fund transfers, payments, drawing of cheques, and other transactions. When paying online for any of our services or products offered online, you will be using the credit card facilities of Moneris Solutions or another online payment provider with whom we have entered into a contract. Once you have clicked the appropriate button to submit payment, the information you supplied during the payment session will be received on the Moneris Solutions server and is governed by the privacy policy of Moneris Solutions.

Financial information such as your assets, liabilities, financial transactions, annual sales, and business history to evaluate your credit worthiness, assess your eligibility and to make decisions in the context of an application for financing or insurance services.

Information about any criminal or fraudulent activities provided to us by you or third parties [including information which establishes your identity, such as driving licences or passports] suspicious transactions, politically exposed person and sanctions lists where your details are included;

If you contact us, we will typically keep a record of that correspondence;

We may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey;

Details of transactions you carry out through our websites or through other channels and of the fulfilment of the services we provide; and

Details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access.

Your information will only be viewed by those persons at EDC who need that information for the purpose for which it was given. We also engage third parties for the purposes of providing services to us such as: IT services, web analytics, secure online payments, live chat services, legal and accounting services.

Legal bases: contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you)

To provide you with updates and offers, where you have chosen to receive these. We may also use your information for marketing our own products and services to you by [post, email, phone and fax] and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us as set out in the “Contacting Us” section below.

Legal bases: consent, legitimate interest (to keep you updated with news in relation to our products and services)

To ensure that we do not, directly or indirectly, unknowingly transact business with, procure goods or services from companies and/or individuals who present legal, regulatory and reputational risks to EDC, we use information to detect and assess potential legal, regulatory and reputational risks in transactions involving EDC and various counterparties.

Legal bases: legal obligations, legitimate interests (to ensure that you fall within our acceptable risk profile and to assist with the prevention of crime and fraud)

To analyse your personal information in order to better understand your and our other clients’ services and marketing requirements, to better understand our business and develop our products and services;

Legal bases: legitimate interests (to allow us to improve our services)

We may monitor any part of our website at any time and may take appropriate measures to curtail inappropriate use. EDC uses software to monitor site traffic and to detect unauthorized attempts to upload, change information, or otherwise cause damage. To verify the identity or authority of relevant Individuals, or representatives who contact EDC or may be contacted by EDC and to carry out or respond to requests, questions or instructions from verified representatives or other parties pursuant to security procedures

Legal bases: legal obligations, legal claims, legitimate interests (to ensure that the quality and legality of our services)

To notify you about changes to our services and products;

Legal bases: legitimate interests (to notify you about changes to our service)

To ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers and/or service providers;

Legal bases: legitimate interests (to allow us to provide you with the content and services on the websites)

In the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organisation, we may need to transfer some or all of your personal information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer your personal information to that re-organised entity or third party after the sale or reorganisation for them to use for the same purposes as set out in this policy

Legal bases: legitimate interests (in order to allow us to change our business)

We may process your personal information to comply with our due diligence policies and standards, regulatory requirements or dialogue with regulators as applicable which may include disclosing your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world, or to cause the initiation of such enquiries, proceedings or investigations to prevent a crime or its recurrence, or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

Legal bases: legal obligations, legal claims, legitimate interests (to cooperate with law enforcement and regulatory authorities)

No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements.

All information you provide to us is stored on our servers or on servers used by our subcontractors and accessed and used subject to our or our subcontractors’ security policies and standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.

Export outside the EEA

As we are a Canadian export credit agency, personal information that you supply to us will typically be stored in and accessed in Canada. Further, your personal information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the country in which you are located, whose data protection laws may be of a lower standard than those in your country. We will, in all circumstances, safeguard personal information as set out in this Privacy Notice.

Where we transfer personal information from inside the European Economic Area (the EEA) to outside the EEA, we may be required to take specific additional measures to safeguard the relevant personal information. Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export personal information to these jurisdictions. In countries which have not had these approvals (see the full list here), we will establish legal grounds justifying such transfer, such as EU Commission-approved model contractual clauses, or other legal grounds permitted by applicable legal requirements.

Please contact us at Privacy@edc.ca if you would like to see a copy of the specific safeguards applied to the export of your personal information.

Storage limits

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When personal data is no longer needed, we will securely destroy the data.

Marketing

You have the right to ask us not to process your personal information for marketing purposes. We will inform you if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your personal information. You can also exercise the right at any time by contacting us at Privacy@edc.ca or otherwise contacting EDC.

Updating information

We will use reasonable endeavours to ensure that your personal information is accurate. In order to assist us with this, you should notify us of any changes to the personal information that you have provided to us by contacting us at Privacy@edc.ca.

Your rights

If you have any questions in relation to our use of your personal information, you should first contact us at Privacy@edc.ca. Under certain conditions, you may have the right to require us to:

• provide you with further details on the use we make of your information;
• provide you with a copy of information that you have provided to us;
• update any inaccuracies in the personal information we hold (please see paragraph 5.2);
• delete any personal information the we no longer have a lawful ground to use;
• where processing is based on consent, to withdraw your consent so that we stop that particular processing (see paragraph 5.1 for marketing);
• object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and
• restrict how we use your information whilst a complaint is being investigated.

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.

If you are not satisfied with our use of your personal information or our response to any exercise of these rights you have the right to complain to the Office of the Privacy Commissioner of Canada or the Singapore Personal Data Protection Commission:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3
Toll-free: 1-800-282-1376
Phone: (819) 994-5444

Or

Singapore Personal Data Protection Commission
10 Pasir Panjang Road
#03-01 Mapletree Business City
Singapore
117438
Main Line: +65 6377 3131
Fax: +65 6577 3888

Contacting us

If you have any questions in relation to this notice, please contact Privacy@edc.ca.

In order to better understand your preferences and provide you with the best possible web experience, we use cookies and related technologies, such as pixel tags or web beacons, to collect and save information about your browsing activities and recognize you when you return.

To gather your online activity on EDC websites, a persistent cookie is stored on your browser when you first visit our web pages. We use the services of Oracle Eloqua for gathering and analyzing this information.

The analysis of data allows us to provide you with information, content, products and services tailored to your interests and needs. Information about your interests and preferences will be linked to information you provide us when you choose to complete a form, for example: to submit a question, or register for a white paper or newsletter. On each form, you will be reminded that the provision of personal information is optional. If you choose not to provide us with this information, we may not be able to provide you with the content you requested, respond to inquiries, or tailor the information we send you based on your preferences.

If you don’t allow these cookies, then some or all of these services may not function properly.

We may change the content of our websites and how we use cookies and consequently our Privacy Notice and our Cookie Policy may change from time to time in the future. If we change this Privacy Notice or our Cookies Policy, we will update the date it was last changed below. If these changes are material, we will indicate this clearly on our Website.

This Privacy Notice was last updated on September 5, 2018.

Use of personal information under EU data protection laws must be justified under one of a number of legal “grounds” and we are required to set out the grounds in respect of each use in this policy. We note the grounds we use to justify each use of your information next to the use in the “Uses of your personal information” section of this policy.

These are the principal legal grounds that justify our use of your personal data:

Consent: where you have consented to our use of your information. You will have been presented with a consent form in relation to any such use and may withdraw your consent by contacting Privacy@edc.ca.

Contract performance: where your information is necessary to enter into or perform our contract with you.

Legal obligation: where we need to use your information to comply with our legal obligations.

Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.

Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party.

These are the principal legal bases that justify our use of Special Categories of your Personal Data and Criminal Convictions Data:

Protection of vital interests of you or another person, where you are unable to consent: Processing is necessary to protect the vital interests of you or of another natural person where you are physically ore legally incapable of giving consent.

Legal claims: where your information is necessary for us to establish, defend, prosecute or make a claim against you, us or a third party.

In the substantial public interest: Processing is necessary for reasons of substantial public interest, on the basis of EU or local law.

Explicit consent: You have given your explicit consent to the processing of those personal data for one or more specified purposes. You are free to withdraw your consent by contacting us in as per clause 5.6 of the above notice. If you do so, we may be unable to provide a service that requires the use of such data.